Don’t try these at home.
Alex Maccaw writes what it’s like to work at Stripe:
By convention, every email at Stripe is CC-ed to lists that go to either the entire company or to any particular team. This includes internal person-to-person correspondence. Our lists include dev, sys, office, product and support. From the internal wiki:
It turns out that Stripe generates a lot of email. In most cases, this is quite an intentional, positive thing — it’s a great communication mechanism, persists forever, and is easily searchable. The reasons for CCing lists, is it’s a really low-friction way to keep everyone in the loop, and that way people can jump in with helpful advice.
It’s also a really good way to preserve openness as we grow (everyone still gets to see all the cool and important things that Stripe is up to) without requiring much extra effort.
Wow. So many good ideas in that article.
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